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Service Level AgreementStream UK is used to handling critical applications for critical customers and tailors its Service Level Agreement appropriately. The standard Stream UK Service Level Agreement for hosting of multimedia accounts provides a 99.97% uptime guarantee for your streaming media. This compares extremely favourably with some of our competitors, who standardly offer 99.5%. Although this still sounds reasonbly impressive, it equates to nearly 4 hours of unscheduled downtime every month! We at Stream UK are so confident that we can meet our promises that we will refund double your service charges for any period we are down. Behind the Scenes
Stream UK ensures that there is a not single point of failure for any of our servers. Any hardware problems are detected by our 24/7 monitoring team. In addition we give the option to have any on-demand files mirrored across our network. Live streams standardly use drop-through referencing to ensure that even major carrier failure does not disrupt delivery. |
Cisco GearStream UK uses CISCO networking gear throughout to ensure the reliability that clients like The Guardian, Accenture and Credit Suisse demand. Full ReplicationSome content delivery networks cache a little of your content, some do some partial replication chicanery based on popularity, some try to insist that content is stored locally. We replicate the lot. No fuss, no guesswork, no downtime. Direct Telephone SupportIf you do have an issue, you can get through to your account manager, either on his/her direct line or via the freephone number: 0800 061 2361 
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